Welcome to RideBoost. Your satisfaction is very important to us. This Return & Refund Policy explains the terms and conditions related to returns, refunds, cancellations, replacements, damaged products, defective items, shipping issues, and related services offered through RideBoost.

By purchasing products from RideBoost, you agree to the terms mentioned in this policy.

1. Introduction

At RideBoost, we aim to provide high-quality automotive accessories, bike accessories, car care products, riding essentials, emergency kits, bike covers, and related products to our customers across India. We understand that sometimes customers may face issues related to damaged items, wrong products, defective products, or delivery concerns.

To ensure transparency and customer trust, we have created this detailed Return & Refund Policy.

2. Eligibility for Return

Customers may request a return under the following conditions:

  • Product received is damaged during shipping

  • Product received is defective or non-functional

  • Wrong item delivered

  • Missing parts or accessories

  • Product significantly different from the product description

  • Product received in used or tampered condition

To be eligible for a return:

  • The return request must be raised within 7 days of delivery

  • The product must be unused and in original condition

  • Original packaging, labels, manuals, invoices, and accessories must be available

  • Product should not show signs of installation, misuse, wear, or damage caused by the customer

RideBoost reserves the right to reject return requests that do not meet our return eligibility criteria.

3. Non-Returnable Products

The following items are generally not eligible for return or refund:

  • Used or installed products

  • Products damaged due to improper usage

  • Products without original packaging

  • Clearance sale or final sale items

  • Customized or made-to-order products

  • Products with missing accessories or tags

  • Personal care or hygiene-related products after opening

  • Consumable products once used

  • Digital or downloadable products

Certain products may carry manufacturer warranty only and may not qualify for direct returns.

4. Return Request Process

To initiate a return request, customers must contact our support team with the following details:

  • Order number

  • Customer name

  • Registered email address

  • Contact number

  • Reason for return

  • Product images or videos showing the issue

  • Unboxing video (recommended for damaged or missing items)

After verification, our support team will provide return instructions.

Please do not return any product without approval from our support team.

5. Damaged or Defective Products

If you receive a damaged, defective, broken, leaking, or incorrect product:

  • Report the issue within 48 hours of delivery

  • Share clear images and videos of the product and packaging

  • Keep the original package safely until verification is completed

Once approved:

  • A replacement may be provided, or

  • A refund may be initiated, depending on product availability and issue verification

RideBoost reserves the right to investigate claims before approving replacements or refunds.

6. Unboxing Video Requirement

For high-value products, fragile products, missing items, damaged shipments, or wrong product claims, customers may be required to provide a proper unboxing video.

The unboxing video should:

  • Clearly show the sealed package before opening

  • Show shipping label and order details

  • Capture the complete opening process without cuts or edits

  • Clearly display the issue or missing item

Claims without valid proof may not be accepted.

7. Return Pickup Availability

Return pickup service depends on:

  • Customer location

  • Courier partner availability

  • Product category

  • Serviceability of PIN code

If pickup service is unavailable in your area:

  • Customers may need to self-ship the product to our provided return address

  • Shipping charges may be reimbursed after verification if the return is approved due to seller fault

Customers are advised to use reliable courier services with tracking facilities.

8. Product Inspection & Quality Check

All returned products undergo inspection and quality checks after arrival at our facility.

Refunds or replacements will only be processed after successful inspection.

RideBoost may reject returns if:

  • Product is found used

  • Product is damaged by customer

  • Parts/accessories are missing

  • Product is different from the originally shipped item

  • Return request violates our policy conditions

The final decision regarding return approval shall remain with RideBoost.

9. Refund Policy

Once the returned product passes inspection, refunds will be processed.

Refunds are generally issued through:

  • Original payment method

  • Bank transfer

  • UPI

  • Store credit or wallet balance (if applicable)

Refund timelines may vary depending on:

  • Payment gateway processing

  • Bank policies

  • Payment method used

Estimated refund timelines:

  • UPI/Wallet Refunds: 3–7 business days

  • Credit/Debit Card Refunds: 5–10 business days

  • Net Banking Refunds: 5–10 business days

  • COD Refunds: 5–12 business days via bank transfer or UPI

RideBoost shall not be responsible for delays caused by banks or payment providers.

10. Cash on Delivery (COD) Refunds

For Cash on Delivery orders:

  • Refunds are generally processed through bank transfer or UPI only

  • Customers may be asked to provide bank account details or UPI ID

  • Refund processing begins only after successful return verification

Customers must ensure that submitted banking information is accurate.

11. Replacement Policy

In eligible cases, RideBoost may offer product replacement instead of refund.

Replacement eligibility depends on:

  • Product availability

  • Nature of issue

  • Verification process

  • Customer preference

Replacement products may take additional delivery time depending on stock availability and shipping location.

12. Cancellation Policy

Customers may request order cancellation before the order is shipped.

Orders already shipped may not be cancelled directly and may instead qualify for return after delivery as per this policy.

RideBoost reserves the right to cancel any order due to:

  • Product unavailability

  • Pricing errors

  • Suspicious transactions

  • Logistics issues

  • Payment verification failures

  • Technical errors

In such cases, eligible refunds will be initiated.

13. Shipping Charges

Shipping charges are generally non-refundable unless:

  • Wrong product was shipped

  • Product arrived damaged

  • Product was defective

  • Return approved due to seller-side issue

If a customer returns a product for personal reasons not related to seller error, shipping charges may be deducted from the refund amount.

14. Exchange Policy

Product exchange requests may be accepted for:

  • Size mismatch (if applicable)

  • Wrong product received

  • Defective items

Exchange requests are subject to stock availability.

Customers may need to pay additional charges if exchanging for higher-priced items.

15. Failed Deliveries & RTO Orders

If an order is returned to us due to:

  • Incorrect address

  • Customer unavailable

  • Repeated delivery failure

  • Refusal to accept delivery

The order may be marked as Return to Origin (RTO).

In such situations:

  • Re-shipping charges may apply

  • Partial refund may be processed after deducting logistics costs

  • COD orders may become ineligible for future COD purchases

16. Fraudulent Claims

RideBoost takes fraudulent activities seriously.

We reserve the right to reject claims involving:

  • Fake damage reports

  • Used product returns

  • False missing item claims

  • Tampered products

  • Manipulated images or videos

  • Abuse of refund policies

Legal action may be taken against fraudulent activities.

17. Manufacturer Warranty

Some products may include manufacturer warranty.

Warranty terms are provided by the respective manufacturer and may vary by product.

RideBoost is not directly responsible for manufacturer warranty approvals unless explicitly stated.

Customers may need to contact the manufacturer directly for warranty claims.

18. International Orders

For international orders (if applicable):

  • Return shipping charges may be borne by the customer

  • Customs duties and taxes are non-refundable

  • Refund timelines may vary based on country and payment provider

International returns are subject to additional verification.

19. Refund Rejection Conditions

Refunds may not be approved under the following conditions:

  • Return request submitted after allowed timeline

  • Product used or damaged after delivery

  • Missing original packaging

  • Product tampered or modified

  • Incomplete return shipment

  • Unverifiable claim

  • Non-compliance with policy terms

RideBoost reserves the right to make the final decision in all refund-related matters.

20. Customer Responsibilities

Customers are requested to:

  • Verify product compatibility before ordering

  • Read product descriptions carefully

  • Use products as instructed

  • Preserve packaging until return period expires

  • Provide accurate shipping information

  • Inspect products immediately after delivery

RideBoost shall not be responsible for issues arising due to misuse or incorrect installation.

21. Force Majeure

RideBoost shall not be held liable for delays or failures caused by events beyond reasonable control, including:

  • Natural disasters

  • Floods

  • Earthquakes

  • Strikes

  • Transportation disruptions

  • Government restrictions

  • Pandemic-related delays

  • Technical failures

Such circumstances may impact shipping, pickup, replacement, or refund timelines.

22. Policy Updates

RideBoost reserves the right to modify, update, or change this Return & Refund Policy at any time without prior notice.

Customers are encouraged to review this page periodically for updates.

Continued use of the website after policy changes indicates acceptance of revised terms.

23. Contact Us

If you have any questions regarding returns, refunds, cancellations, replacements, or shipping issues, please contact our support team.

RideBoost Support

We aim to provide quick, fair, and transparent support to all our customers.

24. Acceptance of Policy

By placing an order on RideBoost, customers acknowledge that they have read, understood, and agreed to this Return & Refund Policy.

This policy forms an integral part of the website terms and conditions.